Coronavirus

UPDATED May 15th, 2o2o

The Airport Administration Office is OPEN BY APPOINTMENT ONLY. Please call (307) 733-7682 to make an appointment.

Teton County Public health Officer Recommends Travelers Self-Monitor Health Symptoms for 14-days Upon Arrival

Please visit jhcovid.com for more information.

For current information about COVID-19, please click here. 

For a list of Transportation Security Administration measures, please click here.

Lyft COVID-19 Response

Uber COVID-19 Response

American Airlines Measures

Delta Airlines Measures

Frontier Airlines Measures

United Airlines Measures

The Jackson Hole Airport remains open and will continue to operate while taking important measures to protect our community, staff, stakeholders and airport users. There are no plans to close the Jackson Hole Airport.

“We do not plan to close the Airport unless directed from the Federal Aviation Administration,” said Airport Director, Jim Elwood. “We are fully operational.”

Travelers concerned about flight itineraries should contact their airline directly.

To ensure the health and safety of the traveling public and community, the Airport is taking steps to ensure a strategic response to COVID-19 and continues to conduct best practices and follow CDC guidelines. The Airport is in communication with Teton County Public Health, and other local agencies to monitor and respond to efforts accordingly.

Measures the Airport is Taking:

-The Airport is paying very close attention to the COVID-19 virus and taking steps to be extra diligent during this time.

-The Airport has an Airport Emergency Plan in place to handle this type of incident.

-Airport staff is in contact with St John’s and Public Health to coordinate and share information on best practices.

-Airport staff attend regular meetings with the Emergency Operations Center, community partners, and airports around the world, to stay current and engaged with community messaging and concerns.

-All public programs held in the terminal have been paused until further notice.

-Airport Board Staff are divided into multiple “shift” teams in every department for resiliency and redundancy.

-Administration staff have been asked to work from home unless there is an absolutely need for reporting to the office and have daily conference calls, 7 days a week.

-The administration office is available by appointment only by calling (307) 733-7695.

-Educating staff of all Public Health and Center for Disease Control (CDC) best practices such as hand washing frequently and not touching the face.

-Airport has invested in a hospital-grade sanitizer for surfaces throughout the airport.

-Tenants have been provided additional hand sanitizer for staff and the public along with cleaning wipes for work areas and customer touch points.

-Employees are urged to stay home when sick and not to return until fully recovered.

-Employees are encouraged to use gloves and change gloves frequently in the Screening Checkpoint and when cleaning throughout the facility.

-All employees required to wear face coverings at all times when in public areas of the airport.  In non-public areas of the airport, employees are required to wear face coverings when they are unable to maintain 6 feet of distance between people.  Use of face coverings outdoors is at employee discretion, though face coverings must be used when 6 feet of distance cannot be maintained.

-TSA bins are being cleaned and sanitized throughout the day.

-COVID-19 info graphics have been added to baggage claim carousel screens and resort screens.

-Sneeze guards have been installed at the rental car counters and materials have been ordered for additional guards at the ticketing counters, gate areas, security screening checkpoint, information booth and the lost baggage office.

-Staff has created “physical distancing markers” for floors throughout the facility where lines form. We have some markers in place already but will be updating the design and have additional markers placed throughout the airport.

-Graphics and signage throughout the terminal and Jackson Hole Aviation continue to be updated as needed to reflect current recommendations and orders from the State and Teton County Public Health.

-Sanitary stations have been ordered that will be placed in the hold room, ticketing lobby and the baggage claim building. These stations will provide to the public, free of charge: facial coverings, tissues, and hand sanitizer.

-Staff has ordered 7,5000 travel size bottles of hand sanitizer to distribute to airport users and staff.

JH Airport COVID-19 Frequently Asked Questions:

Why is the airport still open?

The Federal Aviation Administration has been clear in their position that “it does not permit airports to shut down without agency approval.” Additionally, the FAA has sent follow up communications to airports restating that airports are not authorized to close due to COVID-19.

Is the airport planning to close?

The Jackson Hole Airport will remain open unless directed by the FAA to do otherwise.

Why Jackson Hole Airport isn’t preforming health screenings for arriving passengers:

The Jackson Hole Airport is not a Port of Entry airport and does not have international air service. Currently, Federal mandates do not apply to JAC. The Airport cannot, unless mandated to do so, by a Federal Agency, implement mandatory health screenings on arriving passengers.

What is the airport doing in response to COVID-19?

The Airport is paying very close attention to the COVID-19 virus and taking steps to be extra diligent during this time. A few of the measures are highlighted below. For a complete list of measures and updated information, please visit www.jacksonholeairport.com and click the “Coronavirus” text box.

  • The administration office is conducting business by appointment only by calling (307) 733-7695.
  • All public programs held in the terminal have been paused until further notice.
  • Airport Board Staff are divided into multiple “shift” teams in every department to ensure the healthiest and safest work environment possible.

Every entity in the facility has been provided additional hand sanitizer for staff and the public along with cleaning wipes for all areas.

How can I help someone who needs to change their travel itinerary?

The airlines are handling rescheduling and cancellations. The best option is to do this through their websites. Alternately, customers can call their 1 (800) numbers. Wait times for this have been reported to be long. Contacting airlines online is the preferred method for flight changes.

 There Doesn’t seem to be flight availability in and out of Jackson for this June. What’s going on?

The airport has no control over the current flight schedule. Airlines are changing their service strategies. Please check with the airline’s website for the most current flight information.

 What is the safest way for me to pick up my friends and family from the airport during this time?

Once you have contacted your passenger, remain in your vehicle and pull up to the curb in front of the terminal to pick them up. The loading/unloading zone is for active vehicles only and we suggest parking in the short term or general parking lots to wait until your passenger has retrieved luggage and is present on the curb.

European Travel Ban and Procedures:

Effective for flights taking off at 11:59 PM EDT on Friday, March 13th, Americans returning from all restricted countries will now be required to travel through the following 13 airports:

  • Boston-Logan International Airport (BOS), Massachusetts
  • Chicago O’Hare International Airport (ORD), Illinois
  • Dallas/Fort Worth International Airport (DFW), Texas
  • Detroit Metropolitan Airport (DTW), Michigan
  • Daniel K. Inouye International Airport (HNL), Hawaii
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
  • John F. Kennedy International Airport (JFK), New York
  • Los Angeles International Airport, (LAX), California
  • Miami International Airport (MIA), Florida
  • Newark Liberty International Airport (EWR), New Jersey
  • San Francisco International Airport (SFO), California
  • Seattle-Tacoma International Airport (SEA), Washington
  • Washington-Dulles International Airport (IAD), Virginia 

According to the notice, upon arrival, travelers will proceed to standard customs processing. They will then continue to enhanced entry screening where the passenger will be asked about their medical history, current condition, and asked for contact information for local health authorities. Passengers will then be given written guidance about COVID-19 and directed to proceed to their final destination, and immediately home-quarantine in accordance with CDC best practices.

The presidential proclamation does not apply to U.S. citizens, legal permanent residents, nor their family members under the age of 21, and other individuals who are identified in the proclamation. Nor does it apply to cargo and economic shipping.